Host Protection Guide

Essential strategies to protect yourself, your vehicle, and your hosting business

24/7 Host Support

+998 55 500 64 00 • hosts@avtokk.com

Core Protection Strategies

Four essential areas every host should master for safe and successful hosting

Essential
Guest Screening Best Practices
  • Verify driver's license authenticity and validity period
  • Check guest ratings and reviews from previous rentals
  • Require minimum account age (30+ days recommended)
  • Ask for references for new users with no rental history
  • Trust your instincts - decline if something feels wrong
Critical
Documentation & Record Keeping
  • Photo documentation before and after each rental
  • Written rental agreements with terms clearly stated
  • Fuel level documentation with timestamps
  • Mileage records for insurance and maintenance tracking
  • Keep digital copies of all insurance and registration docs
Important
Vehicle Preparation & Maintenance
  • Regular maintenance schedule to prevent breakdowns
  • Pre-rental vehicle inspection checklist
  • Remove all personal items and valuables
  • Keep spare key secured, never leave in vehicle
  • Install GPS tracking device (legal and disclosed)
Mandatory
Insurance & Legal Protection
  • Maintain comprehensive insurance covering rental periods
  • Verify guest coverage or require additional insurance
  • Understand your policy exclusions and limitations
  • Keep emergency contact information readily available
  • Know when to involve authorities vs. insurance companies

Risk Mitigation Framework

Common hosting risks and how to prevent and respond to them

Vehicle Damage

Prevention Strategies

  • Thorough pre-rental inspection with photos
  • Set clear expectations about vehicle condition
  • Require security deposit for high-value vehicles
  • Consider limiting rentals to experienced drivers

Response Actions

  • Document damage immediately with photos/video
  • Contact insurance company within 24 hours
  • File police report if damage is significant
  • Notify AvtoKK safety team for guidance
Theft or Non-Return

Prevention Strategies

  • Verify guest identity with multiple documents
  • Meet guests in person for key exchange
  • Use GPS tracking (with proper disclosure)
  • Set clear return times with penalties for delays

Response Actions

  • Contact guest immediately if overdue
  • Call police if vehicle not returned within grace period
  • Notify insurance company of potential theft
  • Work with AvtoKK support for resolution
Fraudulent Bookings

Prevention Strategies

  • Verify payment methods and billing addresses
  • Be cautious of last-minute bookings with no history
  • Require phone verification for new accounts
  • Use platform messaging rather than external communication

Response Actions

  • Report suspicious activity to AvtoKK immediately
  • Do not proceed with questionable bookings
  • Document all evidence of fraudulent behavior
  • Cooperate with platform investigation
⚠️ RED FLAGS: When to Decline a Booking

Warning signs that indicate potential problems with guests

Guest refuses to provide proper identification
Payment method doesn't match guest's name
Requests to meet in unusual or remote locations
Pressures for immediate rental without proper verification
Poor communication or evasive answers to basic questions
No previous rental history and urgency to rent expensive vehicle
Requests modifications to standard rental terms
Asks to extend rental period without returning for inspection

Remember:

It's always better to decline a suspicious booking than to risk your vehicle and safety. Trust your instincts and don't hesitate to contact AvtoKK support if you're unsure.

Emergency Response Procedures

Step-by-step actions for common emergency situations

Vehicle Accident During Rental
1
Ensure guest calls emergency services (102 police, 103 ambulance)
2
Contact your insurance company immediately
3
Notify AvtoKK safety team: +998 55 500 64 00
4
Document everything and collect police report
5
Do not authorize repairs without insurance approval
Vehicle Not Returned On Time
1
Contact guest via phone and platform messaging
2
Allow 2-hour grace period for minor delays
3
If no response after 6 hours, consider police contact
4
Report to insurance if theft is suspected
5
Document all communication attempts
Guest Behavior Concerns
1
Trust your instincts and prioritize safety
2
Cancel rental if guest appears impaired
3
Contact authorities if threatened or unsafe
4
Report concerning behavior to AvtoKK platform
5
Document incidents for future reference
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